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Appointments
Book or cancel an appointment at Stamford Hill Group Practice.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.
If the doctor needs to see you in person, or you would prefer a face-to-face appointment, we will invite you to come in.
Ways to book
1. Telephone: 020 8800 1000
2. Request an urgent appointment online
3. Visit the surgery and speak to a receptionist
Your request will be triaged by our team. The outcome may include:
- Face-to-face consultation (same day)
- Telephone consultation (same day)
- Sending photographs via secure text message /email to enable diagnosis and management over the phone (same day)
- Appointments to see a pharmacist, nurse or physiotherapist.
Where possible, you can book an appointment with the GP of your choice.
Extended Access
We also have extended access available. See our Out of Hours information.
Time to Talk
Patients with more than two long term conditions may be offered an extended consultation with a doctor, nurse or pharmacist. If you are offered one of these appointments you may find the Time to Talk form useful.
Book a routine appointment
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
If possible please try to telephone reception before 10am if you require a home visit.
Telephone: 020 8800 1000
A doctor or nurse may phone you back to find out more about your symptoms and check a home visit is needed.
Home visits are only available for patients who are housebound because of illness or disability.
If you are very unwell with severe or life threatening symptoms such as difficulty breathing or severe chest pain, please call 999.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 020 8800 1000
- Reply CANCEL to your appointment reminder text message
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text reminder service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Out of hours
Enhanced access
Weekend appointments are now available for our patients, in addition to our normal opening hours of 9am to 5pm.
These weekend appointments may take place by phone or face-to-face depending on your clinical need.
You may be offered an appointment at your GP practice, another local GP practice or another local NHS service. This is because we are working with other local GP practices to provide these appointments - our practice is part of a small group of practices called a Primary Care Network. This group of practices works together in a number of ways to deliver services in your area.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Duty Doctor service
Available in all City & Hackney GP practices, 8am to 6.30pm, Monday to Friday (excluding bank holidays)
- Phone the practice on 020 8800 1000 and explain to reception that you have an urgent problem
- If appropriate, reception will then put you on the Duty Doctor list
- The Duty Doctor will call you back within 2 hours
- The Duty Doctor will decide with you what you need which could be:
- Advice over the phone
- An appointment at the practice
- A home visit if you are really not well
- A referral to another service
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.