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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
The aims of the Patient Participation Group
- To offer opinions in a constructive manner and to put forward ideas on behalf of other patients.
- To improve the provision of health care.
- To improve communication between surgery, patients and the wider community about matters concerning the surgery and health in general.
- To provide assistance in development of new services.
- To encourage a spirit of self help and support amongst patients to improve their health and social care.
PPG minutes
The minutes of the Patient Particiaption Group meetings are below. Click any of the individual links to open the document.
PPG Minutes - 12 February 2026
Attendees
- Patient representatives: RG, SW and ES
- Tree View Designs representatives: MAP, CLH, HM and GF
Agenda items and discussion points
Demographics capture
• MAP will attempt drop-in PPG sessions to gather comprehensive demographic data.
Advertising and communication
- RG suggested advertising in the Jewish Press on Mondays, Wednesdays, Thursdays, and Saturdays.
- Discussion around communication changes since COVID-19; patients now seek more personalised service in addition to digital options and continuity with their GP.
- There is an observation of excessive communication for minor issues.
Phone System and Callbacks
- The current call-back option ("Press 1") is not functioning as intended. MAP to review the phone system. R.G. noted the issue occurred during an afternoon call.
Reception and patient interaction
- RG commended the reception team for being friendly and helpful.
- SW reported positive feedback regarding the voice agent.
- ES expressed satisfaction with the voice agent and emphasized the importance of providing detailed information.
- RG acknowledged Bhavesh’s support and expertise.
Locum consistency
- Request was made to retain regular locums to ensure consistency of care.
Clinic operations
- SW requested an update on 6-week checks and queried the current backlog.
- A 15-week baby check is pending; MAP will follow up.
- CLH provided explanations regarding clinic services and procedures.
- Suggested proactive patient contact by phone to encourage attendance.
Immunisations and funding
- SW proposed that conducting immunisation updates at 8 weeks could improve uptake.
- Discussion about Sunday clinics was raised by MAP, and all patients agreed.
- RG enquired about acquiring diagnostic equipment (e.g., EKG, DVT), but CLH explained existing limitations.
- Funding opportunities and potential uses—including publicity—were discussed.
Patient experience and environment
- RG and ES questioned whether the barrier at the entrance could be removed.
- SW suggested utilising available funds for publicity.
- Recommendation for a one-week notice period for communications related to the PPG.
- Patients are encouraged to continue providing feedback to MAP.
Staff wellbeing
- SW raised concerns regarding staff wellbeing. MAP will investigate.
Additional feedback
- RG praised Dr Premchand's care.
- Agreement among patients to proceed with fencing and implementation of the voice agent.
Actions and Recommendations
- MAP to investigate phone system issues and provide updates on pending baby checks.
- Review possibilities for additional diagnostic equipment and environmental improvements.
- Explore funding avenues for both publicity and clinical support.
- Continue monitoring staff wellbeing and patient feedback.